Policy & FAQs
1. 📬 Shipping & Processing Times
- Processing Time: All orders are handmade and typically take 5-10 business days to process before shipping. This does not include weekends or holidays.
- Shipping Time: Once shipped, you will receive a tracking number. Most U.S. orders arrive within 3–7 business days depending on your location.
- Total Delivery Estimate: Please allow up to 14 business days total from your order date to receive your package.
⏳ Custom orders or restock launches may take a bit longer. If there are delays, we will communicate via email or Instagram.
2. 💳 Refund & Return Policy
Due to the handmade nature of our items:
- All sales are final. We do not accept returns or exchanges unless an item arrives damaged or incorrect.
- If your order arrives damaged or you receive the wrong item, you must contact us within 3 days of delivery with photo evidence for a resolution.
- If eligible, we offer reshipments or store credit, not cash refunds, unless approved under special circumstances.
3. 📦 Lost or Stolen Packages
Once your order has been shipped and tracking is provided:
- We are not responsible for lost, stolen, or delayed packages due to postal carrier issues.
- Please ensure your shipping address is correct before placing your order. We are not liable for orders sent to the wrong address.
- If your tracking says “Delivered” but you did not receive it, we recommend contacting your local USPS office or submitting a missing mail claim.
4. 🚨 Disputes & Chargebacks
If there is ever an issue with your order, please reach out to us first. We are a small business and committed to working with every customer to find a solution.
Filing a chargeback without contacting us voids your eligibility for any store credit or replacement.
5. 📩 Contact & Order Questions
If you have any questions or concerns about your order:
- DM us on Instagram: @tokyosdior
- Email: tokyosdior@gmail.com
- Be sure to include your full name and order number.
Please allow up to 48 hours for a reply, especially during restocks or holiday periods.
6. A Final Note💗
Tokyo’s Dior is a one-woman-owned small business. Every piece is made with love, care, and intention. Thank you for your support and patience as I grow and improve.