Policy & FAQs


1. 📬 Shipping & Processing Times

 

  • Processing Time: All orders are handmade and typically take 5-10 business days to process before shipping. This does not include weekends or holidays.
  • Shipping Time: Once shipped, you will receive a tracking number. Most U.S. orders arrive within 3–7 business days depending on your location.
  • Total Delivery Estimate: Please allow up to 14 business days total from your order date to receive your package.


⏳ Custom orders or restock launches may take a bit longer. If there are delays, we will communicate via email or Instagram.


 


2. 💳 Refund & Return Policy

 

Due to the handmade nature of our items:

  • All sales are final. We do not accept returns or exchanges unless an item arrives damaged or incorrect.
  • If your order arrives damaged or you receive the wrong item, you must contact us within 3 days of delivery with photo evidence for a resolution.
  • If eligible, we offer reshipments or store credit, not cash refunds, unless approved under special circumstances.



 

 

3. 📦 Lost or Stolen Packages

Once your order has been shipped and tracking is provided:

  • We are not responsible for lost, stolen, or delayed packages due to postal carrier issues.
  • Please ensure your shipping address is correct before placing your order. We are not liable for orders sent to the wrong address.
  • If your tracking says “Delivered” but you did not receive it, we recommend contacting your local USPS office or submitting a missing mail claim.



 

 

4. 🚨 Disputes & Chargebacks

 

If there is ever an issue with your order, please reach out to us first. We are a small business and committed to working with every customer to find a solution.


Filing a chargeback without contacting us voids your eligibility for any store credit or replacement.


 

 

5. 📩 Contact & Order Questions

 

If you have any questions or concerns about your order:


  • DM us on Instagram: @tokyosdior
  • Email: tokyosdior@gmail.com
  • Be sure to include your full name and order number.


Please allow up to 48 hours for a reply, especially during restocks or holiday periods.


 

 

6. A Final Note💗

Tokyo’s Dior is a one-woman-owned small business. Every piece is made with love, care, and intention. Thank you for your support and patience as I grow and improve.